Comments and Complaints

Complaints

We always try to provide the highest standard of care. However sometimes things don't always go as you may have liked. If you have a concern or complaint about any aspect of your care from our practice we hope we can put things right.

If you need to make a complaint we have a formal practice complaints policy. Please pick up a "Comments and Complaints" leaflet from reception, complete the form and hand it back or post it back to us.

You can also ask to make an appointment with our Practice Manager Liz Sedgwick to discuss your issues further.

If you feel unable to resolve your issues through our complaints procedure you can contact NHS Sheffield and speak to the complaints team. The complaints team are based at 722 Prince of Wales Road, Sheffield, S9 4RU.
Tel: 0114 305 1093.

NHS Sheffield has a Patient and Advice Liaison Service (PALS) who can also help with your concerns. They can be contacted on freephone 0800 0857539. Any issues you address will be dealt with completely confidentially.

General Comments, Suggestions or Compliments

We appreciate any helpful advice or suggestions you have about any aspect of our practice. Please fill out the comment form in reception if you have any ideas.